Search found 29 matches

by Darren Flight
Tue Jun 04, 2019 1:05 pm
Forum: Radiance Daylighting
Topic: Visualise window reflections
Replies: 3
Views: 287

Re: Visualise window reflections

Please put a ticket on our support desk and include the model and/or screen shots. Plus please provide your current activation code or order number.

https://support.designbuilder.co.uk/ind ... ets/Submit

Best regards,
Darren
by Darren Flight
Tue Jun 04, 2019 7:40 am
Forum: Radiance Daylighting
Topic: Visualise window reflections
Replies: 3
Views: 287

Re: Visualise window reflections

You can use the Sunpath diagram option. Please see link below for more information.

https://designbuilder.co.uk/helpv6.0/#Sunpath.htm
by Darren Flight
Wed May 22, 2019 9:09 am
Forum: Radiance Daylighting
Topic: Daylight simulations not running
Replies: 1
Views: 155

Re: Daylight simulations not running

Hi,

Please can you raise a ticket on our support desk and include your current activation code.

https://support.designbuilder.co.uk/ind ... ets/Submit

Kind regards,
Darren
by Darren Flight
Mon May 13, 2019 1:45 pm
Forum: EnergyPlus General
Topic: Unistalling issue with DB 5.0.3.007
Replies: 5
Views: 3331

Re: Unistalling issue with DB 5.0.3.007

Not sure why you need to install v4 as well as v6, however you can not have two versions of DesignBuilder installed at the same time. This may have caused your current issue as the two are causing a conflict. To remove v4 please try steps below. DesignBuilder can be manually uninstalled running the ...
by Darren Flight
Mon Apr 29, 2019 8:00 am
Forum: Design Optimisation Competition 2014
Topic: Run-time Error 13
Replies: 3
Views: 487

Re: Run-time Error 13

This is issue is not down to the trial version but something on your system. In this case it might be better to use a 3rd party uninstaller such as Revo or Wise to completely remove DB from your system (please deactivate the licence first) and then reinstall DB.
by Darren Flight
Fri Apr 26, 2019 8:17 am
Forum: Design Optimisation Competition 2014
Topic: Run-time Error 13
Replies: 3
Views: 487

Re: Run-time Error 13

Could you please try to clear the user library Data folder. Please follow the steps below to clear the DesignBuilder library Data folder at the user local space. 1. If you haven't done so already, set your Folder Options so you can see hidden files, folders and drives: - In Windows 7 and 8, from an ...
by Darren Flight
Mon Mar 11, 2019 9:22 am
Forum: EnergyPlus General
Topic: Simulating energy model with more than 50 zones
Replies: 3
Views: 431

Re: Simulating energy model with more than 50 zones

Hi Ranjani,

It could be that DesignBuilder is still picking up the Eval code. Press the Reset button in the Licence Manager and then activate with the .lic file again.

Best regards,
Darren
by Darren Flight
Fri Mar 08, 2019 9:01 am
Forum: EnergyPlus General
Topic: Simulating energy model with more than 50 zones
Replies: 3
Views: 431

Re: Simulating energy model with more than 50 zones

Hi Ranjani, The Evaluation licence allows you a maximum of 50 zones in EnergyPlus simulations, heating and cooling design calculations and daylighting calculation. Please use the link below to apply for a special licence. https://designbuilder.co.uk/about-us/contact If you have saved a model in v6 i...
by Darren Flight
Fri Feb 01, 2019 9:31 am
Forum: EnergyPlus General
Topic: License problem
Replies: 2
Views: 17408

Re: License problem

Hi,

Please raise a support ticket at https://support.designbuilder.co.uk/ and DesignBuilder support team will assist you.

Best regards,
Darren
by Darren Flight
Mon Jan 28, 2019 8:36 am
Forum: EnergyPlus General
Topic: updating windows 10
Replies: 1
Views: 353

Re: updating windows 10

Please check if your laptop has a dedicated graphics card and set DB to run with the card. To check, open Windows Control Panel> Device Manager> Display adaptors. If it says only Intel then you have an integrated card. To set up to DesignBuilder with the dedicated GPU this can be done using the GPU ...
by Darren Flight
Mon Nov 12, 2018 9:25 am
Forum: EnergyPlus General
Topic: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?
Replies: 1
Views: 6700

Re: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?

Please click the link below and scroll down to Converting from Other Formats. Also (just to note) on the Weather Data Analysis window the Info panel on the right hand side provides steps on how to do this.

http://www.designbuilder.co.uk/helpv5.5/#cshid=63

Kind regards,
Darren
by Darren Flight
Thu Aug 30, 2018 8:01 am
Forum: EnergyPlus General
Topic: Error in activation
Replies: 1
Views: 1409

Re: Error in activation

We believe this could be an internet issue or bad connection to our server when DesignBuilder tries to validate the licence. The error message (-105) is related with a failed connection to our licensing server most likely caused by a firewall or proxy server between your computer and our server lic....
by Darren Flight
Tue Jul 24, 2018 9:21 am
Forum: EnergyPlus General
Topic: Read error from network (-105) (SOLVED)
Replies: 8
Views: 7346

Re: Read error from network (-105) (SOLVED)

Hi,

Our licencing system was down temporarily yesterday but it is now back up and running.

Can you please try the activation process again.

Best regards,
Darren
by Darren Flight
Mon Jun 11, 2018 9:17 am
Forum: EnergyPlus General
Topic: 50 zones error
Replies: 1
Views: 1555

Re: 50 zones error

If you are using an Evaluation licence this is a known restriction.

For more information please see the link below.

https://www.designbuilder.co.uk/5-produ ... strictions

Best regards,
Darren
by Darren Flight
Tue Jun 05, 2018 2:15 pm
Forum: EnergyPlus General
Topic: Simulation Manager not helping!!
Replies: 2
Views: 2133

Re: Simulation Manager not helping!!

You just need to close the Simulation Manager dialog and you will be taken back to DesignBuilder simulation screen. You can carry on working on the model or load a different model and the simulation will still carry on running on the background. Save the model to keep the record of these last simula...

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