Search found 33 matches

by Darren Flight
Tue Aug 06, 2019 1:36 pm
Forum: Radiance Daylighting
Topic: Daylighting error
Replies: 1
Views: 40

Re: Daylighting error

Hi,

Can you please submit a ticket on our support desk and attach the model.

https://support.designbuilder.co.uk/ind ... ets/Submit

Best regards,
Darren
by Darren Flight
Tue Aug 06, 2019 8:17 am
Forum: CFD
Topic: HELP!!!! DESIGNBUILDER will not open on my machine!
Replies: 4
Views: 14156

Re: HELP!!!! DESIGNBUILDER will not open on my machine!

Hi, Can you please try the steps in the link below if deleting the data folder is not working. https://support.designbuilder.co.uk/index.php?/Knowledgebase/Article/View/185/2/cannot-connect-to-the-dbsimlserver-windows-service If the issue still occurs then please submit a ticket on our support desk....
by Darren Flight
Tue Jul 30, 2019 7:22 am
Forum: Radiance Daylighting
Topic: Daylight maps in a specific day?
Replies: 1
Views: 84

Re: Daylight maps in a specific day?

Hi Kang,

Can you please post this question on our Support Desk.

https://support.designbuilder.co.uk/ind ... ets/Submit

Best regards,
Darren
by Darren Flight
Mon Jul 29, 2019 7:40 am
Forum: Radiance Daylighting
Topic: lighting Control Error
Replies: 1
Views: 41

Re: lighting Control Error

Hi,

Can you please raise this issue on our support desk and attached your model plus the error (The model did not attach to this post).

https://support.designbuilder.co.uk/ind ... ets/Submit

Best regards,
Darren
by Darren Flight
Tue Jun 04, 2019 1:05 pm
Forum: Radiance Daylighting
Topic: Visualise window reflections
Replies: 3
Views: 358

Re: Visualise window reflections

Please put a ticket on our support desk and include the model and/or screen shots. Plus please provide your current activation code or order number.

https://support.designbuilder.co.uk/ind ... ets/Submit

Best regards,
Darren
by Darren Flight
Tue Jun 04, 2019 7:40 am
Forum: Radiance Daylighting
Topic: Visualise window reflections
Replies: 3
Views: 358

Re: Visualise window reflections

You can use the Sunpath diagram option. Please see link below for more information.

https://designbuilder.co.uk/helpv6.0/#Sunpath.htm
by Darren Flight
Wed May 22, 2019 9:09 am
Forum: Radiance Daylighting
Topic: Daylight simulations not running
Replies: 1
Views: 204

Re: Daylight simulations not running

Hi,

Please can you raise a ticket on our support desk and include your current activation code.

https://support.designbuilder.co.uk/ind ... ets/Submit

Kind regards,
Darren
by Darren Flight
Mon May 13, 2019 1:45 pm
Forum: EnergyPlus General
Topic: Unistalling issue with DB 5.0.3.007
Replies: 5
Views: 3552

Re: Unistalling issue with DB 5.0.3.007

Not sure why you need to install v4 as well as v6, however you can not have two versions of DesignBuilder installed at the same time. This may have caused your current issue as the two are causing a conflict. To remove v4 please try steps below. DesignBuilder can be manually uninstalled running the ...
by Darren Flight
Mon Apr 29, 2019 8:00 am
Forum: Design Optimisation Competition 2014
Topic: Run-time Error 13
Replies: 3
Views: 628

Re: Run-time Error 13

This is issue is not down to the trial version but something on your system. In this case it might be better to use a 3rd party uninstaller such as Revo or Wise to completely remove DB from your system (please deactivate the licence first) and then reinstall DB.
by Darren Flight
Fri Apr 26, 2019 8:17 am
Forum: Design Optimisation Competition 2014
Topic: Run-time Error 13
Replies: 3
Views: 628

Re: Run-time Error 13

Could you please try to clear the user library Data folder. Please follow the steps below to clear the DesignBuilder library Data folder at the user local space. 1. If you haven't done so already, set your Folder Options so you can see hidden files, folders and drives: - In Windows 7 and 8, from an ...
by Darren Flight
Mon Mar 11, 2019 9:22 am
Forum: EnergyPlus General
Topic: Simulating energy model with more than 50 zones
Replies: 3
Views: 522

Re: Simulating energy model with more than 50 zones

Hi Ranjani,

It could be that DesignBuilder is still picking up the Eval code. Press the Reset button in the Licence Manager and then activate with the .lic file again.

Best regards,
Darren
by Darren Flight
Fri Mar 08, 2019 9:01 am
Forum: EnergyPlus General
Topic: Simulating energy model with more than 50 zones
Replies: 3
Views: 522

Re: Simulating energy model with more than 50 zones

Hi Ranjani, The Evaluation licence allows you a maximum of 50 zones in EnergyPlus simulations, heating and cooling design calculations and daylighting calculation. Please use the link below to apply for a special licence. https://designbuilder.co.uk/about-us/contact If you have saved a model in v6 i...
by Darren Flight
Fri Feb 01, 2019 9:31 am
Forum: EnergyPlus General
Topic: License problem
Replies: 2
Views: 17505

Re: License problem

Hi,

Please raise a support ticket at https://support.designbuilder.co.uk/ and DesignBuilder support team will assist you.

Best regards,
Darren
by Darren Flight
Mon Jan 28, 2019 8:36 am
Forum: EnergyPlus General
Topic: updating windows 10
Replies: 1
Views: 420

Re: updating windows 10

Please check if your laptop has a dedicated graphics card and set DB to run with the card. To check, open Windows Control Panel> Device Manager> Display adaptors. If it says only Intel then you have an integrated card. To set up to DesignBuilder with the dedicated GPU this can be done using the GPU ...
by Darren Flight
Mon Nov 12, 2018 9:25 am
Forum: EnergyPlus General
Topic: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?
Replies: 1
Views: 6855

Re: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?

Please click the link below and scroll down to Converting from Other Formats. Also (just to note) on the Weather Data Analysis window the Info panel on the right hand side provides steps on how to do this.

http://www.designbuilder.co.uk/helpv5.5/#cshid=63

Kind regards,
Darren

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