Error in activation

Forum for DesignBuilder EnergyPlus simulation users to exchange views and questions. Posts regarding use of Detailed HVAC should go to the EnergyPlus HVAC forum

Moderator: DesignBuilder Support

optimization
Posts: 1

Error in activation

Postby optimization » Wed Aug 29, 2018 9:34 am

Read error from network (-105)
what do I do?? :|
Darren Flight
Posts: 36

Re: Error in activation

Postby Darren Flight » Thu Aug 30, 2018 8:01 am

We believe this could be an internet issue or bad connection to our server when DesignBuilder tries to validate the licence.

The error message (-105) is related with a failed connection
to our licensing server most likely caused by a firewall or
proxy server between your computer and our server
lic.designbuilder.co.uk.

The following items need to be checked, most likely by your
IT department since it requires network admin privileges:

1.Check if there is a firewall blocking designbuilder.exe
from accessing the host lic.designbuilder.co.uk

If there is a firewall at your site, then it will need to
allow designbuilder.exe to access the internet for http and
https (ports 80 and 443);

2.If there is a proxy server in place that blocks access to
the internet. The proxy settings can be entered into the
Settings dialog in License Manager. These can be obtained
from the system administrator.

Note: DesignBuilder supports Basic Authentication (plain
text) only.

The -105 error seems to occur frequently in machines located
in University/Colleges networks where the user needs some
type of login details to get network access. Only the
network administrator will be able to create the proxy/
firewall exceptions.

Since the machine only needs to connect once to the
lic.designbuilder.co.uk server in order to activate, other
users have managed to activate DesignBuilder using a
different network connection (for example, dongle Wi-Fi,...)
or switching the firewall / proxy off for a limited time until
the activation process is finish.

Return to “EnergyPlus General”

Who is online

Users browsing this forum: cotoriyo, mamapidoj and 7 guests