Activation Code

Forum for DesignBuilder UK SBEM EPCs and Part-L and Scottish Section 6 Building Regulations compliance checking

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epopmot
Posts: 14

Activation Code

Postby epopmot » Tue May 12, 2015 3:39 pm

Hello

I am trying to input my new activation code, unfortunately I am unable to do this. When I click Help/License i get an error and am therefore unable to input my activation code.

see attached screen grab

your assistance would be appreciated

Tom
Attachments
Screen Shot 2015-05-12 at 16.37.51.png
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Luis Sousa
Posts: 370
Location: Stroud

Postby Luis Sousa » Tue May 12, 2015 3:46 pm

Hi Tom,

Could you please delete all files from the library Data folder following the steps described here:
http://support.designbuilder.co.uk/inde ... ary-folder

and then restart a new Designbuilder session.
The License Manager dialog should be available.

If you continue experiencing problems then please raise a ticket at DB Helpdesk:
http://support.designbuilder.co.uk/

Best regards,
Luis
epopmot
Posts: 14

Postby epopmot » Tue May 12, 2015 3:53 pm

Many thanks all working now
EricDoca
Posts: 1
Location: Bulgaria

Activation Code

Postby EricDoca » Tue Sep 26, 2017 7:39 pm

I created an account and it claimed to have sent me an activation code and I never got it. Now what can I do?
Luis Sousa
Posts: 370
Location: Stroud

Re: Activation Code

Postby Luis Sousa » Thu Oct 19, 2017 10:26 am

EricDoca wrote:I created an account and it claimed to have sent me an activation code and I never got it. Now what can I do?


Please raise this with DesignBuilder support team at: https://support.designbuilder.co.uk/

BR,
Luis

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