We've collected the common questions related to purchasing DesignBuilder on to this page. Please check the answers below before contacting us with your questions.

Am I entitled to a free upgrade to DesignBuilder v6?

  • Annual subscription: If you have a valid annual license, one that has not yet expired, then your license will have been automatically upgraded to v6.
  • Free upgrade period: If you purchased a v5 license on or after 1st December 2018 then your license will have been automatically upgraded to v6.
  • 40% upgrade discount: If you purchased v5 before 1st December 2018 then you are entitled to a 40% discount for your v6 purchase. If you are entitled to an educational discount then the 40% applies in addition and you should contact us or your reseller for more details.
For more information please contact us or your reseller for more details.

How do I get a quotation?

You can either contact our sales team or use the on-line ordering system and select Quotation as your payment type. Your order will have the status of a quotation and can be easily converted to an invoice if you decide to go ahead with the purchase. If you are outside of the UK please check if there is a reseller for your country before buying directly from us.

If I don't need one of the packages can I just buy the modules I want?

You can buy individual modules you require, however if you can find a package that suits your needs it'll cost less than buying those modules individually. Also note that there are some module dependencies, Optimisation and HVAC require Simulation in order to work.

How does Pay As You Go work?

DesignBuilder Certification can be used on a pay as you basis. One credit is used for each building for which you generate an EPC and another credit for generating a Part-L report. See the Pay As You Go page for full details.

How do I renew my annual subscription license?

Annual licenses are renewed by purchasing a further annual license for the product you require. You will receive a new activation code and use that to activate DesignBuilder for a further year. There is a 10% early renewal discount that you can obtain by entering your renewal voucher code - which will be emailed to you by email 30 days before expiry - the new annual license will run for 1 year from the expiry date of the old annual license. If your previous purchase was made using an educational discount voucher then you will need to contact us to get a new voucher code.

How do I learn to use DesignBuilder?

The best place to start is our online tutorials. These will take you through how to use the 3-D modeller, set up model data and run simulations. We also run one day training courses for Energy Assessors and more advanced simulation courses. Download the free trial and get started today!

How do I contact technical support for DesignBuilder?

We provide priority technical support for licensed users through the Support Desk where you can also view the DesignBuilder Knowledgebase. We do not provide telephone support for technical issues.

If you are running an evaluation version of DesignBuilder and have issues that need to be resolved before you purchase the product you can use the Support Desk.

You may experience problems emailing or uploading large files (> 10Mb) to the support desk. If this occurs please use Dropbox or a similar file upload service and send us a link to your data file.

How do I create a support ticket?

Just go to our Support Desk and click Submit a Ticket. You will need to provide an email address so we can contact you with the response. We advise you to create a login on the support desk - this is a separate login to the DesignBuilder.co.uk website login. A support desk login lets you track your support issues and keeps a record of your previous support questions.

Please provide as much detail as possible about your problem, including the version of DesignBuilder you are running and your activation code.

If you experience problems emailing or uploading large files (> 10Mb) to the support desk - if this occurs please use Dropbox or a similar file upload service and send us a link to your data file.

Support included with Software licences

DesignBuilder support is provided through our web-based Support Desk where you can also view the DesignBuilder Knowledgebase. New licenses come with support included which will be enough for most purposes. Each software licence order includes 60 minutes of our engineers' support time per user, up to a maximum of 300 minutes per order. In unusual cases where more support is required additional Support Minutes can be purchased.

Customers purchasing PAYG credits who have not undertaken DesignBuilder SBEM training are not entitled to use the DesignBuilder Support Desk for modelling queries, i.e. how to use the software. Assistance is available via the integrated software Help, and online resources including the Tutorials, Knowledgebase, and the SBEM Training Manual which can be downloaded from the website. Customers purchasing PAYG credits following completion of DesignBuilder SBEM training are entitled to 30 minutes of our engineer's support time. After that time, if further support is required then Support Minutes can be purchased.

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Contact Us

  • DesignBuilder Software Ltd
    Clarendon Court
    1st Floor 54/56 London Rd
    Stroud, Gloucs
    GL5 2AD
    UKĀ 
  • +44 (0) 1453 755500
  • info@designbuilder.co.uk
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