The website is operated by:

DesignBuilder Software Ltd, a company registered in England and Wales, whose registered office is at Stroud House, Russell Street, Stroud, Gloucestershire, United Kingdom, GL5 3AN.

Our company registration number is 04514127

Our VAT registration number is GB 736 5303 38

Our contact details are as follows:

Trading address: DesignBuilder Software Ltd,
Stroud House,
Russell Street,
Stroud, Gloucestershire,
United Kingdom,
GL5 3AN.
General email:
Telephone number: +44 1453 755500
    1. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
    2. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
    1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
    2. Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
    3. We accept online credit / debit card payment via Sage Pay. We also accept offline payment via direct money transfer or BACS in accordance with details we provide on request. For offline payment we will despatch the order only when funds are cleared in our bank account.
    4. We may refuse to accept an order:
      1. where goods are not available;
      2. where we cannot obtain authorisation for your payment;
      3. if there has been a pricing or product description error; or
      4. if you do not meet any eligibility criteria set out in our terms and conditions.
    5. We accept online credit / debit card payment via SagePay. We also accept offline payment direct money transfer or BACS.
    6. We may refuse to accept an order:
      1. where courses or examinations are not available or there are no vacancies on the courses or examinations chosen by the candidate.
      2. where we cannot obtain authorisation for your payment.
    7. Where there is a default on payment of fees for a candidate, whether this default arises from a failure by the candidate or other parties funding the candidate, that candidate will not be issued with a certificate of competence by DesignBuilder Software until payment is made. DesignBuilder Software will inform the candidate of the failure and specify a date by which payment must be made. After that date the contract with the candidate will be void and DesignBuilder Software will inform the Accredited Scheme through which the candidate plans to lodge Energy Performance Certificates and cancel the license key issued to the candidate.
    8. When a customer books a course or examination with DesignBuilder Software the customers' invoices or receipts, resulting from an online, e-mail or postal booking are deemed to form a contract between DesignBuilder Software and the addressee company or individual.
    9. Cancellations received in writing four weeks before the date of the event will be subject to a 15% administration fee. After this time no refunds will be made and unpaid invoices must be honoured. However, places are transferable and colleagues are welcomed in replacement, subject to full details of the replacement candidate being supplied in time. DesignBuilder Software reserves the right to cancel courses and examinations without further liability, at which time fees will be refunded in full. We require minimum numbers of delegates to run training and if the minimum number is not reached the course may be re-scheduled no later than one week beforehand. Please consider this when booking your travel and accommodation. The provisions of this clause 2 do not affect your statutory rights.
    10. As part of the contract created under 8, DesignBuilder Software undertakes to provide the candidate with a lic file at the time of training. Before the course, customers should download the 30 day free trial to practice. When accepting these terms and conditions the candidate undertakes to download the software from the web site and install it on their laptop, check that it runs satisfactorily and to bring the laptop with the software to the training course. The minimum specification we advise for your laptop is available on
    1. All prices are shown exclusive of VAT, but we show VAT separately and include it in the total price where applicable. EU (except UK) business purchases where a valid VAT number is provided and purchases from outside the EU are not charged VAT. All other purchases have VAT added at the current rate. This is in accordance with current UK VAT Law on electronically supplied goods and services.
    2. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. There is no separate charge for electronically supplied licenses.
    3. Our prices are reviewed periodically. We reserve the right to alter or substitute items, and change prices of these items without warning.
    1. You may download and try our software products free for 30 days. You should use this period to determine that the software is fit for use. After that period you will need to order license keys to continue use. The terms of use for any DesignBuilder Software products are defined by the License Agreement provided with the product.
    2. If you wish to cancel your order:
      1. you can notify us by email to before we have dispatched the goods to you; or
      2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 3 below.
    3. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
    4. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
    5. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -

      in the event that the product has been used

      in the case of software, audio or visual products, where the packaging has been unsealed

      The provisions of this clause 4.5 do not affect your statutory rights.

    6. Cancellation terms for training courses and exams are covered in 4.2
    7. You are permitted to print and download extracts from this Website for your own use on the following basis:
      1. no documents or related graphics on this Website are modified in any way;
      2. no graphics on this Website are used separately from accompanying text; and
      3. any of our copyright and trade mark notices and this permission notice appear in all copies.
    8. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 7 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
    9. Subject to clause 7, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
    10. Any rights not expressly granted in these terms are reserved.
    1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
    2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
    1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
    2. You are prohibited from posting or transmitting to or from this Website any material:
      1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      2. for which you have not obtained all necessary licences and/or approvals;
      3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
      4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    3. You may not misuse the Website (including, without limitation, by hacking).
    4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 2.1 or 6.3.
    1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
    2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
      1. you do not remove, distort or otherwise alter the size or appearance of the DesignBuilder Software Ltd logo;
      2. you do not create a frame or any other browser or border environment around this Website;
      3. you do not in any way imply that we are endorsing any products or services other than our own;
      4. you do not misrepresent your relationship with us nor present any other false information about us;
      5. you do not otherwise use any DesignBuilder Software Ltd trade marks displayed on this Website without our express written permission;
      6. you do not link from a website that is not owned by you; and
      7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

      We expressly reserve the right to revoke the right granted in this clause 7.2 for breach of these terms and to take any action we deem appropriate.

    3. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 2.1.
    1. Registration is required for you to access product downloads, support services and track license key status information.
    2. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
    3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
    4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
    1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
    2. The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
    1. The restrictions on liability in this clause 10 apply to every liability arising including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    2. Subject to clause 4, we, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, wholly exclude all liability and responsibility for any direct loss or damage that may result to you or a third party or (without limitation) or for:
      1. loss of sales or business;
      2. loss of agreements or contracts;
      3. loss of anticipated savings;
      4. loss of or damage to goodwill;
      5. punitive damages; or
      6. loss of profits;
      7. loss of data,
      8. loss of contracts, agreements or business interruption; and
      9. indirect or consequential lossin connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
    3. Subject to clause 2 and 10.4, our totally liability to you in relation to any services bought by you via this Website in respect of all breaches of duty occurring year shall not exceed the total charges paid by you in respect of those services actually supplied by us.
    4. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or (ii) for fraud or fraudulent misrepresentation; or; or (iii) any liability which cannot be excluded or limited under applicable law.
    5. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
    6. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
    1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
    2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
    1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
    2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
    3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


Complaints Procedure

DesignBuilder Software Ltd, Website Terms and Conditions - Last updated: 18 January 2022

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Contact Us

  • DesignBuilder Software Ltd
    Stroud House
    Russell Street
    Stroud, Gloucs
    GL5 3AN
  • +44 (0) 1453 755500